CRM Grom

CRM Grom is a comprehensive solution for automating the entire lifecycle of overdue debt, from Soft Collection through to court and enforcement proceedings. It is built on the practical experience of a working collection company and covers every key business process of a modern contact center.

On the Soft Collection side, the system gives each specialist a convenient client card and a purpose-built workspace, then drives the work with flexible collection scenarios that adapt to the delinquency stage, debt amount, creditor, number of contacts and other parameters. Cases are distributed between specialists automatically, portfolios and payment registries import quickly, and IP-telephony platforms such as Webitel are integrated directly. Payments are processed automatically with running balances recalculated, debt is written off manually or automatically in line with consumer-lending legislation, and everything is governed by flexible roles and access control, operator quality-control tools and a powerful analytics and reporting module that fully covers the needs of managers, analysts and leadership.

The Legal module automates the whole process of court collection and the support of enforcement proceedings. It assembles document packages for court, generates claims, annexes and registers, processes documents through the «Електронний суд» e-court system, and gives you control over both court cases and enforcement proceedings, together with automated mass document preparation.

Thanks to this deep level of automation, the system supports filing up to 10,000 court cases per month without any significant increase in administrative load.

CRM Grom was designed not as a generic template but as a solution grown from the daily work of a real collection company. Every module has been battle-tested on real portfolios and is used day in, day out to automate collection processes. The result is a system that increases specialist productivity, minimizes manual work, ensures full control over every process, and lets the business scale without a proportional increase in headcount.